Nemours App

At the beginning of a project about virtual check-in, we met with stakeholders to learn relevant information and assess the current situation. After these conversations, we had a better understanding of the problem, goals, objectives, project scope and next steps.

For this project, I did a field study to observe the ‘context of use’ and ask questions about relevant processes. This research output visualizes the current experience of arriving at the hospital and details the organization’s actions at each step of check-in.

Before working on task flows, I do secondary UX research to evaluate similar offerings by other hospitals and identify opportunities for design. 

I then explore a range of options to present to stakeholders and share with the app team. After receiving feedback, concepts are fleshed out.

Personas are co-created with stakeholders. We leverage them when discussing use-case scenarios to ensure diverse perspectives are being considered.

High-fidelity interactive prototypes are created in Figma. We often do preference testing to see which option users prefer and why.

During usability sessions, participants are asked to think aloud as they complete a series of tasks using either a prototype or test account.

The human insight platform is utilized to quickly get feedback from contributors. I develop test plans, build tests, analyze results, create reports, and share findings with stakeholders.

This example, from a health tool for obesity, shows how user feedback informed the design. An iterative process allows us to quickly make changes and refinements before developer handoff.

This method is employed to continuously improve the app’s information architecture. It helps us determine how to intuitively organize content and identify common language.